Job Description

Job Title: Outreach Associate

Location:  Vadodara

Shift : US Shift

Working Days: 5 days a week

Experience – 1+ years

 

Outreach Associate Job Responsibilities:

Maintains consultant relationship by responding to inquiries; be a subject matter expert of all products and services offered and documenting actions taken.

 

Outreach Associate Job Duties:

  • Prepares for inquiries by studying products, services, and allied processes.
  • Responds to inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying consultant understanding of information and provide appropriate responses.
  • Records inquiries by documenting inquiry and response in the ATS.
  • Improves quality of service..
  • Update the ATS and new additional opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
  • Have excellent communications skills, ability to multi-task