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Job Description:
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• Provide exceptional customer service to Rangam’s Consutants/Clients.
o Achieve a turnaround time of 24 to 48 Hrs. for standard cases
o Get positive feedbacks on social media from consultants
• Be hands-on when needed
• Act as the Subject Matter Expert (SME) for all Rangam products, services & processes
• Ensure there are no communication gaps within or outside the team
• Prepare timely reports for other departments and coordinate with them accordingly
• Be a liaison between Consultants, teams and departments
• Provide recommendations for process improvement
• Remarketing/Redeployment - Get in touch with the candidate who are concluding within a month and work with recruiting teams to try to find them another project
• Work closely with Timesheets/On-boarding/ Recruitment and respective Managers and VP of operations
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