Job Description

Vendor Resource - Job Description

Technology:  JDE Finance

Area:  ARO

Role: Support Engineer

Required to work in shifts: Yes  - 1:00 PM to 10:00 PM IST


3-5  years in JDE


Essential Duties & Responsibilities

L2/L3 Support


1.      Functional support for the production issues

2.      Identify root cause of recurring issues and fix the root cause

3.      Collaborate with development and testing teams for unit and functional testing

4.      Create and update KEDB and knowledge articles

5.      Comply with client's training requirements, abide to GIT security, and related standards

6.      Functional and Technical Analysis of extended  runs, recurring issues, performance issues, data volumes,  job failures and other problem areas

7.      Monitoring and Reporting of Daily, Weekly and Month end activities to Business and IT stakeholders

8.      JDE Finance AR/AP Knowledge

9.      JDE sales update knowledge

10.   Finance General Knowledge

Mandatory skills

List all skills required for the position


Technical Skills:  JDE, basic SQL (added advantage)


Technical Certification : Oracle JDE certification (added advantage)


Functional Skills: JDE AP,AR and Finance term knowledge.


Educational Qualification: NA


Soft Skills: Effective Business Communication, Learning attitude, ownership, passion to achieve results.


Nice to have skills

Domain experience in FInance (added advantage)