Job Description

 

Notes:

  • Specific/ mandatory skills: Person should be able to assist with all online technical guidance for clients with regards to all relevant products. Detailed discussion will be done with the candidate during the interview process.
  • Open to consider fresher candidates (Yes/No): No
  • Shift timings:  Will be discussed during the interview
  • Work from Home at present (Yes/No):  No

Description:

Corporate Bank

At the heart of Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Responsibilities:

  • Provides support to Corporate clients on all day-to-day, technical and service related queries applying the highest standards
  • To provide level 1 technical/functional support to our corporate clients, onboarded on the electronic banking platforms and self-service apps. The support is in nature to understand and settle online banking service-related queries, perform trouble shooting related to issues around username and passwords reset, menu navigation, verification of access rights, installation issues, and setup etc
  • Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines
  • Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients
  • Coordinates and aligns closely with offshore Implementation Team
  • Escalates issues to onshore teams in timely manner to manage client expectation & relationship
  • Create incident tickets and escalates issues with respective L2 / L3 support teams if needed
  • Work closely with onshore teams on E2E procedures and processes
  • Contributes to Continuous Improvement activities leading to operational efficiencies

Requirements:

  • Graduate with 2-4 years in servicing corporate clients or in a financial institution
  • Experience in electronic banking support
  • Basic analytical skills, ability to exercise flexibility with regards to production problem solving
  • Excellent communication skills, fluent in English and preferably local language
  • Excellent team worker, able to work in virtual global teams and a matrix organization
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective