Job Description

JD – TPPM - Operations Outsourcing Control Support


About Third Party Program Management

The Third Party Program Management (“TPPM”) group is a dedicated first line of defense function within Reengineering & Expense Management (“REM”) and the Finance division, established to more effectively manage risks associated with Client's use of internal and external Third Parties to provide goods and services. TPPM is part of REM alongside Accounts Payable and Firmwide Sourcing.

TPPM’s key objectives are:

  • Enable a firm-wide Third Party Risk Management (TPRM) program
  • Implement a firm-wide TPRM strategy, processes and tools
  • Execute due diligence and ongoing monitoring
  • Implement clear, consistent information and reporting to identify, measure, monitor and manage firm-wide risks
  • Maintain compliance with regulatory requirements

The Position


Consultant, TPPM Operations Outsourcing Control


Mumbai, India

Reports to:

TPPM Operations Outsourcing Control Head (London)


Global TPPM Operations Outsourcing Control




The role will be responsible for maintaining various day-to-day activities in the Global Outsourcing Control (GOC) team. The job holder will work on all aspects of the GOC team providing support to Client’s various business units and support functions to ensure that the organization acts in compliance with the firm’s GOC program.


Specific responsibilities include:


  • Develop a strong understanding of outsourcing regulatory requirements as they relate to outsourcing and how the Firm must meet those requirements
  • Shepherd Intake Forms through the multiple project phases and ensuring the agreed Service Level Agreements (SLAs) and go live deadlines are met
  • Provide project management support for the entire lifecycle of an engagement, to ensure that all project related deliverables are met (i.e., completion of calls, governance and regulatory requirements, clearance and acknowledgments from control groups, including Compliance, Tax, Legal, BU, etc.), including project status reporting
  • Provide support to ongoing project initiatives
  • Shows strong emphasis towards data integrity to track and report progress of each engagement under management, to plan appropriately while ensuring risks and issues are identified, escalated and resolved
  • Support GOC Management in identifying process improvements, defining business requirements and suggesting enhancements for any technology and tools supporting in scope processes
  • Support execution of change and remediation programs led by TPPM as and when required
  • Support Outsourcing initiatives as needed



Qualifications and experience

The successful candidate will have experience in Vendor Risk Management and/or sourcing with experience in working with teams across territories. More specifically, qualifications ought to include:

  • Minimum of 1-3 years of experience in global organizations, preferably in Banking or Financial Services organizations
  • Experience with outsourcing and third party program management is a definitive advantage
  • Exposure to Asia Pacific regulators preferred 
  • Experience in a fast-paced multi-national or global company with a demonstrated ability to meet goals and deadlines
  • Ability to manage relationships at all levels in the organization, while working collaboratively
  • Ability to learn quickly and operate independently 
  • Demonstrated ability to think strategically and act as a thought partner with teammates, senior leadership, and key stakeholders is critically?important
  • Exceptional project management/team leadership skills evidenced by a track record of success leading engagements or other problem-solving initiatives requiring coordination of cross-function team members with varied backgrounds and skills
  • Excellent communication (written and verbal) skills and proven ability to effectively interact with team members
  • Strong analytical skills with the ability to collect, organize, and analyze information with attention to detail and accuracy
  • Strong attention to detail, communication and organizational skills
  • Ability to multi-task and shift priorities
  • Proficiency with Microsoft Office tools, including Word, PowerPoint
  • High proficiency with Microsoft Excel, including ability to use formulas/ use Visual Basic to write macros
  • Bachelor’s degree preferred