Job Description

Note:

  • Specific/ mandatory skills: Payments processing, KYC, Background research, Good communication skills, Good with excel & email
  • Open to consider fresher candidates (Yes/No): Yes but some experience would be preferred
  • Project duration: 8 months (With an opportunity to be permanent resource subject to work performance & open roles)
  • Shift timings: 7:30 PM IST to 4:30 AM Indian standard time (US shift) – Please share CVs only if candidates are 100% flexible to work in nigh shift
  • Work from Home at present (Yes/No): Yes but should be open to come to office in Pune once opened by Organization.

Description

The Analyst will be responsible for performing of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she would need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. He/she would need to act as a sufficient resource. He/she would need to ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame.

Your key responsibilities

  • Ensure quality/quantity of processing is maintained as per the SLA.
  • Should be capable to handle multiple deadlines.
  • Ensure HRMI policies are followed.
  • Ensure to process and approve all cases in given TAT.
  • Understanding of downstream and upstream of process work-flow.
  • Drive Partnership value with various internal teams.
  • Complete imaging of all requests to repository by end of week.
  • Running all lookback alerts and sharing all alerts with AML weekly.
  • Checklist to be signed on daily basis and scan to shared folder.
  • Allocation of task for team member.
  • Knowledge of AML and ABR procedure and roles.
  • Complete imaging of all requests to repository by end of week.
  • Knowledge of various Regulations like REG E, D, Volker is required.
  • Ensure timely completion of all request and adhere to Client Confidentiality.
  • Update volumes in various spreadsheets/work logs accurately and on time.
  • Ensure team work culture is practiced.
  • To get involved in on-going Projects driven by the management team.
  • Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
  • Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business.
  • Ensure all the KOPs are updated properly.
  • Driving process improvements in the team.
  • Flexible with business hours respective to volume received

Functional Skills

  • Have fundamental knowledge of Banking products, equity, Mutual funds etc.
  • Have understanding of Business Information search for prospect clients.
  • Understand important of transactions approval procedure to control risk of fraud and error
  • Knowledge of applications Global plus, PCR, Lexis, Metavante is required

Experience

  • Experience in handling client escalations and resolutions in best possible manner.
  • Needs to be a self-starter with significant ability to undertake initiatives.
  • Should have Effective communication skills and fluency in Microsoft Office skills.
  • Should be open to work in night shift.
  • Knowledge of various banking products, equity market and their flow would be an added advantage

Education/Certification

  • Graduates with good academic records.
  • Sound understanding of Microsoft Office, Banking system would be helpful.
  • Any certifications in securities such as NCFM modules, CISI etc will be good but not compulsory