Job Description

Note:

  • Specific/ mandatory skills:
  • Great Communication skills
  • Data Analysis skills (Python, SQL, Tableau, Advanced Excel)
  • VBA Skills
  • PPT Skills
  • Presentation Skills

Summary:

Client Experience is key to deliver best in class products and services for Bank. Are you ready to join the team that work on the junction between sales, service, implementation and product to get the right Client Experience insights? Our clients are all over the globe and they expect that it’s easy to do business with us. Our teams all over the world need to have the information to service the clients in the right way and get the right information and feedback in order to further improve the way they do business with us at the moments that matter. Do you want to join the team to provide actionable Voice of the Customer (VoC) insights based on detailed analysis of various data sources to our Corporate Treasury Services globally and see our plans and share your ideas?

Bank's Centre is looking to hire a qualified professional with business-based academic backgrounds to join the CTS Client Experience PRIME team. Within this team you will be responsible for providing extensive support and actionable insights to Corporate Treasury Services globally with currently a strong emphasis on Cash Management.  This covers broadly the following types of activities:

– Client Intelligence to provide client and macro level actionable insights based on the client feedback

– Ad-hoc Analytics to support across various global initiatives

– Driving the business agenda for Client Experience and analytics

Responsibilities:

  • On-going monitoring of client feedback activities, proactively raising any issues and anomalies with relevant Managers and Sales /Service people
  • Qualitative Analysis of feedback which requires preparation and submission of individual client level reports along with de-briefing presentations for Senior management along with country/regional and business heads and sales/service teams
  • Participation and collaboration in generating and delivering strategic advice to the sales and service teams
  • Visualization of complex data into meaningful, easy-to-understand messages that are actionable. Detailed potential action priorities submitted to each team
  • Proactively explore different data sets and various management reports to identify points for action
  • Partner with global stakeholders and provide analytical support across various Service and Sales related projects
  • Develop dashboards and advanced Excel/PowerPoint solutions to underpin various Management activities
  • Work in challenging yet fulfilling working environment to showcase your skills in the given opportunity to work on critical projects
  • Work with our International teams for achieving successful project transition goal
  • Periodic planning for all projects
  • Scheduling and running the tasks, monitoring, follow-up as part of the projects/initiatives in line with the agreed timelines

Technical Skills: (Good to have)

  • Experience in Voice of the Customer analysis preferably with Qualtrics 5+ years
  • Experience in business analysis 5+ years
  • Strong technical skills in VBA, Tableau etc.
  • Experience in Project Management
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word)
  • Knowledge of CRM data and tools (eg. Salesforce.com)

Behavioral Skills (Need to have):

  • Excellent communication skills written and verbal communication. Must be comfortable dealing directly with Senior Management / stakeholders from all cultures (incl fluent in English). German proficiency is a value add.
  • Strong problem solving, analytical, networking and interpersonal skills.
  • Time management with proven ability to work accurately, quickly prioritize and multi-task. Must be able to work on several concurrent projects with tight deadlines
  • Keen business acumen in analysis, ability to convert analytical findings to business actions
  • Ability to work well in a global team
  • Desire to work in a fast paced, challenging environment
  • Self-motivated, independently, fast thinking, dynamic with exposure to client experience