Job Description

 

Note:

  • Specific/ mandatory skills: Payment knowledge ( Money Transfers )
  • Shift timings: UK/EMEA
  • Number of days work from office: Currently 3 days working from office, this might get change basis on the future of work model.

Area of Responsibility:

  • Process payments adhering to procedures and cut-off times.
  • Ensure quality/quantity of processing is maintained as per the SLA i.e. to maintain internal error rate less than 0.33% and hard errors at 0 %

Processing Standards:

  • To ensure that payment are repaired in a timely manner.
  • To escalate any process related ambiguities to their respective supervisors or manager for clarification.
  • To have adequate knowledge of the clearing systems.
  • Adherence all relevant group policies and procedures.
  • Clear understanding of formatting money transfer payments.
  • To update one self regularly on system and process related changes.
  • Analyse errors to prevent reoccurrence.
  • Provided assistance to training.
  • Possess basic understanding of Payment gold standard and STARC guideline
  • Contribute to innovation.

Escalations:

  • Escalate issues to supervisors and managers as per the escalation procedure.
  • Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.
  • Ensure that all procedures laid down for Payment processing are adequately followed. Ensure compliance of internal regulations.
  • To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development.