Job Description

Key Responsibilities and Accountabilities

The jobholder is responsible for:

  • Successfully meeting process SLAs/productivity/quality as per the process standards.
  • Get certified on all training levels of the process.
  • Meet SLA’s requirements as per the agreed Service Specifications
  • Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registr
  • ation & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
  • 100% completion of the assigned work with required quality and appropriate productivity
  • Contact counterparts through mails/calls as per the process requirement for any clarifications.
  • Performing quality checks as and when required.
  • Understand the linkages between various Trades Services Processes
  • Strive for process improvements.
  • Responsiveness to feedback provided by Trainers/ Team Leaders
  • Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
  • Actively participate in the team meetings and other initiatives taken by the company.
  • Following company rules and standard operating procedures.
  • Adhering to all Security Policies and Procedures as per business requirements
  • Maintaining MIS reports, analyse data by using various reporting/presenting tools.
  • Active demonstration of the company values in behaviour and attitude
  • Continually up-grading domain knowledge.
  • Exhibiting discipline on a personal level as well as a professional level.



  • Graduate / Post-Graduate
  • German language (Level 3 & above for specific processes) mentioned beforehand.


Skills & Work Experience

  • 0-4 years of work experience
  • Good communication skills
  • Computer literate


Key Performance Indicators:

  • Meet and exceed timelines on productivity targets on a consistent basis.
  • Meet and exceed quality targets on a consistent basis
  • To ensure that the queries are raised within the stipulated TAT
  • Completeness and correctness of the MIS sheet should be strictly followed
  • Productivity - (must meet productivity targets set)