Job Description

Job Title


Benefits Processor I


Job Code




Business Unit


ARL Level (1 – 9)


Reports to



Graduate Fresher (Except Tech Grad)

Work Experience

0 – 1 Years’ experience in relevant field

Shift Timings

Basis of business requirement and Geography served (APAC, Americas, EMEA, LATAM etc)









Work Description/Role Summary:






Role overview:





The Colleague will have a specific focus depending on their functional business area:

Colleague will administer benefit schemes for the employees of our clients. The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients and producing letters and documentation and preparing reports.



The Colleague provides high quality administration support for internal and external clients by:

  • Learning about clients, systems and tools and being proficient in processing and checking.
  • Contributing to the team as a whole, supporting the rest of the team based on their needs. 
  • Sharing best practice with colleagues through process and tool training.
  • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
  • Implementing changes to tools and documentation needed to support effective service delivery.
  • Participating in new client implementations & understand the reporting.

·        Building strong relationships with client teams, peers & displaying team work

  • Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.



Skills & Knowledge Requirements: Mandatory Skills (Behavioral)



Mandatory Skills (Specialized)



Good To Have :


·      Average communication skills, both verbal and written.

·      Strong attention to detail and commitment to provide on-going quality

·      Collaboration and Team work


·      Basic Understanding of email writing

·      Basic knowledge of Domain


·     MS office and Excel Knowledge