This section focuses on the main purpose of the job in one to four sentences.
The Learning Analyst role is an entry level position within the Global Learning Center that is responsible for basic learning administration transactions. This includes executing planned and ad hoc training administration requests around enrollments, completions, generating learning reports and analyzing training feedback.
This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned.
• Knowledgeable in conducting basic LMS administration activities including, but not limited to:
o Assigning training
o Managing registrations, changes, cancelations, and wait lists
o Tracking attendance and completions
o Assigning learner and instructor credit
o Generating standard Learning reports by request
o Understand when to escalate to the Administration Specialist for resolution
• Provides day to day operations support to existing processes at the direction of the Assoc Manager or Learning Content Expert.
• Consult with other groups as SME on learning process and data.
• Implement use of process analysis and documentation methods, tools, and standards.
• Collect and analyst data to assist in problem definition and metric preparation.
• Gather requirements from customers.
• Track and resolve issues, escalate to management as appropriate.
• Perform test script execution
• Contribute to content as appropriate for communication materials.
• Develop and maintain strong working partnerships with key stakeholders
• Leverage technology appropriately to improve service levels and/or reduce costs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. List knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Customer Service: Knowledge of customer service processes and issue resolution
• L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to learning and development
• Data Analysis: Strong analytical, problem solving and process skills and the ability to apply these skills to daily tasks.
• Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner
• Managing Competing Priorities- Experience and ability to balance multiple competing requests and priorities
• Technology orientation – experience working within learning technologies.
Include the education and experience that is necessary to perform the job satisfactorily.
Undergraduate Degree required or country equivalent. Must have at least 1 -3 years of experience. Exposure to learning technology or processes a plus.