Job Description

Description:

Having 2-3 years of experience in Post Market Surveillance/Complaint Handling Quality Assurance.

Daily review of the open complaints to ensure on-time complaint closure meeting KPIs
Coordinating with country Quality team for updating Due Diligence information, updates of Complaint Management System (CMS) for sample tracking details, customer letters. If required, coordinate with Mfg. sites for timely investigation.
Review of the complaints to ensure it meets procedural requirements.
Log in complaints in Trackwise- Complaint Management System (CMS) when needed within defined timelines and processing till final closure.
Evaluating complaints to determine regulatory reporting applicability.