Job Description

Listed Derivatives Client Service Associate




Must to have skills

Listed Derivatives knowledge (Trade support, client support, margins/collateral, regulatory)

6. Good to have skills

Client Service Experience, Australia market and global market knowledge

This position within Australia Branch Operations involves extensive contact across Listed Derivatives clients based in Australia. The individual will interact closely with our colleagues across Operations, Prime Brokerage, Technology and our global sales force. The individual's primary responsibility is to manage client relationships across the Listed client base. 


Derivatives Clearing Client Service Group


In managing client relationships, the individual will ensure all client queries are handled promptly, and any trade or margin discrepancies or disputes raised by the clients or our internal teams are resolved in a timely manner. This entails monitoring the group inbox and responding to client emails, coordinating with other Operation teams on issues resolution and perform deep dive analysis to prevent future recurrences, setting up client meetings to review Operational efficiencies and projects, and participating in broker reviews as required. 


In addition, the individual will play an important role in assisting the Australia Listed Derivatives Clearing Sales team build the business by participating in sales pitches to potential clients, providing Operational walkthrough and discuss Operational requirements. The Clearing business is volume driven so having exceptional organizational and multi-tasking skills is an advantage. The emphasis of the global Derivatives Clearing Client Service team is to be a Relationship Manager and provide superior service to the client base.


Primary Responsibilities


  • Assist and support Australia PB Coverage team with Domestic and International Listed Derivatives and OTC Clearing queries
  • Manage daily client queries and escalations, navigating the organization for our clients
  • Risk management of margins, expiries & market events
  • Assist clients with margin, commission, fees and P&L calculations and adjustments
  • Prepare and host Client Service reviews and meetings, this entails compiling client metrics and conducting trend analysis, provide consultation to clients on improving Operational efficiencies, risk management best practices, industry and regulatory updates, and sending out call reports to senior management and Business Unit.
  • Assist Clearing Sales with sales pitches and Request For Proposal (RFP) responses, this entails providing clients with operational walkthrough and discussing their operational requirements, providing clients with clearing solutions and operational efficiency advice, training and live demos of clearing technology
  • Partner with Client Onboarding team during the initial onboarding phase to discuss operational requirements and set ups and handhold clients during initial go live for a seamless onboarding experience.
  • Subject matter expertise for Global Listed Derivatives and OTC Clearing markets, Regulatory framework, client technology and vendor solutions
  • Partnership with Global Derivatives Clearing Operations to deliver strategic initiatives for Australian based clients






We are looking for high calibre people who possess the following competencies:


  • Acute awareness of risk, with clear focus on control and timely escalation of risk items to management
  • Strong communication skills
  • Strong investigative, analytical and problem-solving skills
  • Team player, must be able to collaborate across multiple operational areas
  • Detail oriented, focused on accuracy, prioritization & organisation skills
  • Ability to identify potential process improvements
  • Commitment, strong work ethic & self-motivated




  • 3-5 years’ experience in an Operations role;
  • 1-3 years’ experience with a global investment bank (Listed Derivatives Client experience essential);
  • 1-3 years’ experience working with sales/traders & clients