Job Description

Must to have skills

Strong written and verbal communication skills, client service oriented   Microsoft office skills, specifically Microsoft Excel (v-lookup, pivot tables)   Ability to identify, assess and mitigate risk (escalating when needed)

Good to have skills

Self-motivated with a strong work ethic for professionalism and timeliness

Division Profile
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

 

Firmwide Operation

Firmwide Operations includes ISGPO, Operations Risk and Control, Global Project Group and Metrics, Branch Operations and Divisional Management. ISGPO provides utility processing services to Global Operations. By functionalizing processes across segments, ISGPO realizes efficiencies through scale, location strategy and adoption of best practices. ISGPO provides quality operational core processes at an optimal price point, with maximum benefit to  business lines. Services currently provided by ISGPO include Trading Operations, Global Operations Position Control(GOPC), Trade Transaction and Regulatory Operations (TTRO),ets as well as Vendor Management. Operations Risk and Control ensure adequate controls are in place, through providing an integrated risk and control framework to govern, assess, mitigate and manage financial and operational risk in Operations. Business Unit/Tier 3 (Optional) | Practice Group/Tier 4 (Optional) Proprietary & Confidential (Optional) | Legal Disclaimer (Optional)

Global Loan Services

The Global Loan Servicing Team (GLS) provides operational support for various Wholesale Loan products including Corporate Loans and Whole Loans. GLS also supports Global Capital Markets (GCM), Loan Products Group (LPG), and Leverage Acquisition Financing (LAF). As an Operational unit, GLS is divided amongst numerous teams that are responsible for the following functions;
• Corporate Loans: Responsibilities consist of origination and syndication of primary loan facilities, servicing agency deals, and facilitation of secondary loan trading. The team is also responsible for supporting transactions for other loan products such as Collateralized Loan Obligations (CLOs), Total Return Swaps(TRS), and Letters of Credit (LCs).
• Whole Loans: Responsibilities include providing front to back operational support to the Securitized Products Group (SPG). Products include Warehouse lending, Residential and Commercial mortgages, consumer loans, and capital commitments.

Job Duties and Responsibilities

Quality checks/review of Primary, Secondary Corporate Loans, Remittance instruction details (Wires) & Customer Profile review

• Ensuring accurate and efficient entry of loan servicing transactions, such as drawdowns, repayments, prepayments, interest payments, servicing fees, servicing advances, etc.

• Reviewing legal documentation (e.g. credit agreements, fee letters, mortgage notes, service level agreements, etc.) to remediate quality control exceptions.

• Managing stakeholder interaction, both internal and external and Vendor

• Preparing and monitoring key performance and key risk metrics on a weekly and monthly basis

• Reviewing and updating policies and procedures on a periodic basis.

• The ability to establish and build effective working relationships with local and global colleagues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

The ideal candidate will meet the following criteria: - Bachelor’s Degree /Master’s Degree (Economics, Finance, or Business Administration preferred) 

1-3 years’ experience in Operations or Financial Services - Experienced in Loans or Mortgage Servicing operations preferred - Excellent written and verbal communication, particularly in business writing

Skills Required:

• Attention to detail and accuracy oriented.

• Strong written and verbal communication skills, client service oriented

• Ability to multi-task and prioritize tasks to meet deadlines while working in a fast paced environment

• Exceptional problem solving and organization skills

• Ability to identify, assess and mitigate risk (escalating when needed)

• Self-motivated with a strong work ethic for professionalism and timeliness

• Strong Microsoft office skills, specifically Microsoft Excel (v-lookup, pivot tables)