Job Description
Job Description
Title: Client Implementation Analyst
Location: Ground Floor, Hindustan Times House, 18-20, K.G.Marg, Connaught Place, New Delhi-110001
Note:
- Specific/ mandatory skills: Good communication skills, work exp in a bank/ fintech industry will be preferred.
- Experience range: 2 years.
- Open to considering fresher candidates (Yes/No): Yes
- Open to considering relocation/ non-local candidates (Yes/No): No
- Contract duration: 8 months.
- Shift timings: No shift. This is for the branch.
- Number of days work from office: 6 days
Description
- Ensuring Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions with in specified SLA’s.
- Ensure laid down processes are being followed; DB internal security standards are followed
Responsibilities:
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- All the transactions are carried out with 100% accuracy without errors.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Handling customer queries related to KYC and account maintenance
- Handling scanning activity of documents and transactions.
- Ensure customer financial and non financial transactions are handled without any errors.
- Effective service delivery by reducing customer turnaround time.
- Ensure SRs are closed within stipulated time with appropriate remarks.
- Ensure accurate checking/processing of account opening documents & MF applications.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business
- Structured service call for all the new to bank customers and qualified / non qualified customer base