• Support in implementing the quality systems per procedures with compliance. Reviewing quality related activities for warehousing, distribution, and technical service center.
• Support in managing all the customer reports on quality related issues in a timely manner. Escalate information through corporate system and follow up for improvement in product and service, act with customer in mind.
• Support in implementing and follow up Field Action (FA) such as customer notification letters, product hold, product correction, advisory notice, or product recall activities.
• Escalate Nonconformance Report (NCR) and Corrective Actions/ Preventive Actions (CAPA) through corporate system. Track related activities and followed up until effectiveness evaluation.
• Maintain quality related documents and records for India.
• Review suppliers in related to quality for India.
• Work closely with stakeholders e.g. RA, BU Heads, Supply Chain, HR, Technical service engineers
• Ensure quality systems training to all stake holders.