Job Description

• Filling employee complaints or concerns, as well as requesting for information, guidance and resolutions. 
• Providing timely follow-up for resolving all the concerns or requests. 
• Contributing to employee relations best practice education and policy development. 
• Demonstrating success establishment and maintaining credibility at all levels of the organization – with employee, mentors and team. 
• Handling email enquiries and voice messages. 
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner. 
• Collecting and analyzing employee feedback across all levels on a regular basis.