Job Description

Note:

• Experience range: 1- 3 yrs
• Open to considering fresher candidates (Yes/No): No
• Open to considering relocation/ non-local candidates (Yes/No): No
• Contract duration: 8 months (Yearly renewable)
• Shift timings:  9:00am to 06:00 pm
• Number of days work from office: As per RBI guidelines
• Preference of hiring only diversity candidate (Yes/ No) No.

 

Description:

• Ensuring Clients Service Standards wrt to Customer Service at branches
• Ensure total Compliance of all audit guidelines set by External and Internal OR Auditors with Error Free Processing of transactions
• Ensure laid down processes are being followed; Client's internal security standards are followed.

 

Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All the transactions are carried out with 100% accuracy without errors.
• Ensure complete resolution to all customer queries and complaints
• Handling scanning activity of documents and transactions.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Overall upkeep of the branch lobby as per standard.