Job Description

  1. 1. Contract Duration

    12 months

    2. Location

    Bengaluru

    3. Shift Time

    11PM to 8 PM/12pm to 9pm/ 02.30pm to  11.30 pm/ 7.30 PM to 4.30 AM

    4. Years of experience required

    1 to 2 years

    5. Must to have skills

    1. Excellent Communication skills

    2. Able to manage high volume

    3. Flexible for rotational shift and cross functional roles

    4. Excel (Intermediate), need to have good typing skill

    5. HR Operations

    6. Right attitude, Confident

    7. Stakeholder Management, Ticketing, Resolving queries – Customer centric and event creation.

    6. Good to have skills

    1. LMS

    2. Corner stone on Demand (CSOD)

    7. WFO/Hybrid

    Hybrid (3 days WFO)

    8. Laptop (Yes/No for WFH)

    Yes

    9. Acceptable Notice Period

    Immediate to 30 days

About Division:

HR Solutions (India) is an integral part of the Firm’s Human Resources division providing fundamental operational support across all areas of HR on a global basis.

 

The main objective for this function is to play a lead role in driving thoughtful process and automation solutions that drive efficiency, reduce the cost of operations, and mitigate operational risk across the Talent domain globally.  The scope of these solutions includes continuous improvement and/or troubleshooting for processes already in place as well as designing new processes. This function is also responsible for business-as-usual activities and to support Firms Performance and Learning Management system and downstream applications.

 

Responsibilities

  • Well-versed with functionality of a Learning Management System (LMS) and the ability to provide creative solutions to clients based on system exposure. 1-2 years’ working experience on a LMS is required, preferably Cornerstone on Demand (CSOD).
  • Prepare logistical requirements ranging from venue bookings, to preparing event facilities, equipment, technical support and printing of event materials.
  • Create training/event announcements, be the key contact for participant enrolments and nominations, course bookings and enquiries.
  • Manage the learning management system, create and update programs, track enrolment status and update participant’s training records.
  • Assist with any regular or ad-hoc metrics and reporting requests.
  • Prepare and manage the collection of event/session feedback.
  • Managing escalations/inquiries in a timely manner
  • Strong client relationship handling, ability to lead meetings and calls with stakeholders.
  • Prepare and manage required documentation.
  • Ability to identify process issues through day-to-day work and/or audits and engage appropriate stakeholders to determine resolution.
  • Working with SME and manager to prioritize assigned work.
  • Ensuring data quality and accuracy by running data audits

 

 

Qualifications:

  • 1-3 years’ working experience on a LMS, preferably Cornerstone On Demand (CSOD)
  • Candidate must have a bachelor’s degree with at least 1-3 year of operational experience. Human Resources experience as well as experience working within Financial Services a plus but not required.
  • Microsoft Excel proficiency is required.
  • Communication/client relationship skills: Ability to build trusting relationships and interact/negotiate with HR partners.
  • Must be a team player who enjoys high volume, fast paced and dynamic environment.
  • Good understanding of Workday, Business Objects, HR Onboarding applications, Taleo (or other Applicant Tracking Systems), HR Reporting and data analysis a plus
  • Strong verbal, written communication, and organizational skills
  • Microsoft Office skills in Excel, Power Point, Projects, etc.
  • Must have a sense of urgency when working on assigned tasks and the ability to balance multiple priorities in a fast-changing environment.
  • Ability to adhere to process timelines and balance the timelines from various stakeholders based out of different locations.
  • Comfortable with learning new systems and technologies
  • Ability to work independently to “figure things out” and be comfortable to propose solutions.
  • Attention to detail and organizational skills a must.

 

 

 

Apply