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Associate
Learns about the industry and the Firm while contributing to the daily operations of the department.
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DEFINITION
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Commercial / Business Orientation
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Guardianship
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Consistently highlights problems and errors to Manager. Based on their developing knowledge, judges when an issue is a potential problem and will raise it to their supervisor. Prepared to voice their concerns to Senior Management. Acting as a point of escalation for issues raised by internal / external clients
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Client Skills
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Establishes and maintains effective working relationships with all clients they support.
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Functional Knowledge
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Job Skills
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Understands fundamental components of position and how it relates to workflow. Seeks to understand the system itself. Demonstrates broader knowledge of work systems.
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Business / Product Knowledge
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Demonstrate expert business knowledge concepts. Understands the role and objectives of the department and the functions of other divisions. Interested in learning how business/products are created.
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Technology
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Knows how the systems link to each other. Maintains data integrity; understands system process flow and the implication of a break in the process.
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Size and Type of Role
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Defined by the complexity and breadth of the role. Where the role demands a high level of specialized knowledge, complexity will be evaluated by considering length of time to reach full mastery. Role must be developed or identified for the next level.
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Professional Skills
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Integrity
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Takes responsibility for own actions. Learns from own and others' experiences. Shares own knowledge where appropriate. Looks for innovative ways to be more efficient. Uses the utmost discretion in dealing with sensitive/confidential information
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Planning & Control
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Agrees on requirements of role and development objectives with manager. Works accurately, independently and quickly to meet deadlines. Knows what is important and prioritizes accordingly. Prepared to question others on their timeframes. Provides status on assigned tasks. Is prepared to raise issues & ask questions when necessary.
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Communication
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Writes and speaks clearly and concisely. Listens to others. Determines the importance of an issue when deciding who to involve in communications. Keeps others informed.
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Teamwork
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Puts in the necessary time or effort to meet team objectives. Builds effective relationships within own group. Appreciates and respectful of varying cultures within the organization. Shows some interest in understanding what is happening with other teams.
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Managing People
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N/A
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Leadership
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Promotes own ideas and is able to sell the benefits to others.
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New Professional competencies
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Analysis & Judgment
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Retrieves appropriate facts. Notices gaps, risks, errors and changes in data/information. Checks the facts.
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Drive & Resilience
Incorporates sustained performance
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Takes full accountability for completing a task to expectations. Confident in resolving issues. Knows when to ask for help. Stays calm under pressure.
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