Job Description

Consultant Responsibilities

The consultant will be expected to contribute to the day-to-day execution of the POC, including:

 

• Facilitating requirement gathering sessions.
• Supporting solution design and collaborating with the technical team.
• Reviewing ServiceNow incidents to identify patterns and issue types.
• Identifying common themes and sub-themes using AI outputs and manual analysis.
• Testing and refining the AI model for improved classification accuracy.
• Conducting root cause analysis based on identified themes.
• Assisting in the development of an Issue Management Framework.
• Designing operational processes for issue creation, tracking, and resolution.
• Defining a structured lifecycle for data issue management.
• Establishing key metrics to monitor and measure data issues and risks.

 

Key Qualifications

• 10–12 years of experience in business process and issue management.
• Strong understanding of ServiceNow, particularly incident and problem management modules.
• Familiarity with AI and Generative AI technologies.
• Excellent verbal and written communication skills.
• Proven ability to conduct workshops and engage with senior leadership.
• Please let us know if you require any additional information or clarification.