Job Description
Role Responsibilities
- Monitor and manage volume, progress, risk and metrics for KYC Refresh.
- Ensure client engagement and sales engagement for all entities to avoid missing target deadlines
- Regularly discuss progress/ challenges and overall program status with each BCU within the region.
- Ensure that all escalation calls and reports are executed timely and accurately.
- Manage relationships with external vendors, ensuring targets are met and issues/ escalations quickly resolved.
- Coordinate process improvements and complex issue resolution by partnering with BCU, GFC, KYC management, program management, and other Operations teams.
- Manage a client contact framework for sourcing and validating contacts to ensure outreach is performed efficiently.
Qualifications
- Excellent problem solving skills, ability to independently assess and identify plans for resolution.
- Ability to multi-task and prioritize time accordingly.
- Strong interpersonal and communication skills with experience in communicating with external clients.
- Good command of Microsoft office skills, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint- Strong ability to manage large data sets in order to analyse project trackers and metrics.
- Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise- AML, client onboarding, or client reference data experience desired
1.Years of exp- 3 to 5 years
2.Contract duration- 12 months
3.Location- Bengaluru
4.Shit timing- Between 6AM to 8PM IST
5.Acceptable Notice Period – ASAP would be preferred
6.Hybrid/WFO - Hybrid
