Job Description

Note:

  • Specific/ mandatory skills: good communication skills/KYC banking basics knowledge
  • Experience range: 0-1 year/Fresher
  • Open to considering fresher candidates (Yes/No): Yes
  • Open to considering relocation/ non-local candidates (Yes/No): Yes
  • Contract duration: 8 months/Renewable
  • Shift timings:  9:30 am to 6:30 pm
  • Number of days work from office: All days
  • Preference of hiring only diversity candidates (Yes/No): NO

 

Description

  • Ensuring Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  • Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
  • Error Free Processing of transactions with in specified SLA’s.
  • Ensure laid down processes are being followed; internal security standards are followed

 

Responsibilities

  • Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
  • All the transactions are carried out with 100% accuracy without errors.
  • Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
  • Handling customer queries related to KYC and account maintenance
  • Handling scanning activity of documents and transactions.
  • Ensure customer financial and non financial transactions are handled without any errors.
  • Effective service delivery by reducing customer turnaround time.
  • Ensure SRs are closed within stipulated time with appropriate remarks.
  • Ensure accurate checking/processing of account opening documents & MF applications.
  • Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
  • Ensure satisfactory compliance scores and implement audit recommendations.
  • Any suspicious transaction/activity must immediately be reported to the supervising officer.
  • Overall upkeep of the branch lobby as per clean desk policy standards.
  • Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business
  • Structured service call for all the new to bank customers and qualified / non qualified customer base

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