Job Description

Position: Atlassian Administrator

 

Job Duties:

We are seeking a well-rounded Atlassian Administrator to join our team. In this role, you will be responsible for supporting multiple SaaS cloud and on-prem instances of Jira and Confluence. In addition, you will be required to lead on-prem to SaaS cloud migration projects including testing and assessment, app data migration, and user communication and training. This role will also assist with daily operational tasks such as user access and permissions, customization of workflow creation, issue types, and fields. 3rd party plugin integration and support. This is a hybrid role and will require some onsite at the Bangalore office.

 

  • Setting up and maintaining both on-prem and SaaS versions of Jira and Confluence.
  • Hands-on experience in planning and performing on-prem to SaaS cloud migrations.
  • Creating and customizing workflows, issue types, screens, and fields to meet specific business needs.
  • Managing user roles, permissions, and access
  • Monitoring system performance, identifying and resolving issues, and applying updates or patches.
  • Integrating Atlassian tools with other systems and services through APIs or app integrations
  • Creating and maintaining documentation for configurations, processes, and procedures, as well as providing user training and support.
  • Ensuring adherence to security policies, compliance standards, and best practices related to Atlassian tools.
  • Creating dashboards, filters, and reports to support data-driven decision-making. 

 

Skills:

  • Proven experience with Jira, Confluence, and Bitbucket
  • Experience with designing and implementing custom workflows, issue types, and fields.
  • Experience managing user roles, permissions, and access to Atlassian tools.
  • Ability to diagnose and resolve issues with Atlassian tools and related integrations.
  • Strong communication skills to work with various teams and users, providing support and training.
  • Experience with scripting languages like Groovy and automation tools like ScriptRunner
  • Familiarity with Agile development practices, particularly Scrum and Kanban
  • Experience with cloud platforms like AWS or Azure is a plus. 

 

Education:

  • Bachelors degree is required
  • Atlassian or other related certifications are preferred but not required

 

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