Job Description

1. ROLES & RESPONSIBILITIES

• Filing employee complaints or concerns, as well as requesting for information, guidance and resolutions.
• Providing timely follow-up for resolving all the concerns or requests.
• Contributing to employee relations best practice education and policy development.
• Demonstrating success establishment and maintaining credibility at all levels of the organization – with employee, mentors and team.
• Handling email enquiries and voice messages.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Collecting and analyzing employee feedback across all levels on a regular basis.

 

Key Responsibilities

• Provide exceptional customer service to Rangam’s Consultants/Clients.
• Achieve a turnaround time of 24 to 48 Hrs. for standard cases
• Get positive feedbacks on social media from consultants
• Be hands-on when needed
• Act as the Subject Matter Expert (SME) for all Rangam products, services & processes
• Ensure there are no communication gaps within or outside the team
• Prepare timely reports for other departments and coordinate with them accordingly
• Be a liaison between Consultants, teams and departments
• Provide recommendations for process improvement
• Remarketing/Redeployment - Get in touch with the candidate who are concluding within a month and work with recruiting teams to try to find them another project
• Work closely with Timesheets/On-boarding/ Recruitment and respective Managers and VP of operations