Job Description

Job Description:

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues.

One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals.

Additionally, desktop support specialists configure computer systems according to company policies.

They must follow strict privacy regulations when it comes to handling sensitive data inside company drives.

They help diagnose problems and follow up to ensure their resolution.

Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity.

They also help with data back-up duties in case of data corruption.