Job Description

Executive Vendor Management Officer

Reports To: Sr. Manager, Product Management – Innovation

 

Job Summary:

The Vendor Management Officer will support the execution and optimization of strategic partnerships within the healthcare technology ecosystem. This role focuses on analyzing partner performance, tracking joint initiatives, and driving operational effectiveness across collaborations with health systems, digital health companies, and technology providers. Ideal candidates will bring strong analytical and communication skills, a deep interest in healthcare innovation, and the ability to thrive in a highly collaborative, fast paced environment.

 

Key Responsibilities:

  • Managing the on-going business relationship with existing vendors
  • Acting as primary point of contact for vendor contract related issues
  • Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices
  • Conducting internal surveys to measure satisfaction with vendor service levels
  • Monitor vendor performance, intervening when performance falls below an acceptable threshold
  • Ensuring completion of vendor dashboards, metrics, scorecards, etc.
  • Working with vendors to identify/implement process improvement and cost reduction initiatives
  • Improve spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
  • Ensuring vendor adherence to contract terms and conditions
  • Revising contract terms/conditions as necessary for changing business or regulatory needs
  • Performing market analysis to ensure vendor is providing the best overall value
  • Participating in external benchmarking and internal voice of customer analyses
  • Maintain a catalog of preferred vendors for IT products and services
  • Assist with contract negotiations
  • Ensure that IT purchases continue to support the organization’s business strategy
  • Collaborate with cross-functional teams—including Product, Sales, Clinical, and Legal—to support operational execution of partnership agreements
  • Assist in partner onboarding and enablement, ensuring alignment with regulatory requirements and technical specifications
  • Support the preparation of strategic presentations, ROI models, and business reviews for internal and external stakeholders
  • Maintain accurate partner records in CRM and partner management systems, ensuring traceability of activities and milestones
  • Help coordinate joint go-to-market campaigns and customer engagement initiatives in collaboration with marketing and commercial teams

 

Qualifications:

  • Bachelor’s degree in Business, Healthcare Administration, Health Informatics, or a related field (Master’s degree a plus)
  • 1–3 years of experience in partnerships, healthcare analytics, strategy, or related roles
  • Experience with healthcare data (e.g., EHR, claims, clinical workflows) and understanding of HIPAA/privacy requirements
  • Strong analytical and reporting skills; proficiency in Excel, PowerPoint, and visualization tools (e.g., Tableau, Power BI)
  • Familiarity with CRM systems (e.g., Salesforce) and digital health ecosystems
  • Excellent written and verbal communication skills with strong attention to detail
  • Ability to manage multiple workstreams and deliverables in a dynamic environment

 

Preferred Traits:

  • Passion for improving healthcare outcomes through technology
  • Experience working with or supporting partnerships in digital health, medical devices, or hospital IT systems
  • Comfortable translating complex healthcare and technical concepts into actionable insights
  • A collaborative team player with a proactive and solution-oriented mindset

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