Job Description

Duties:

We are looking for a skilled and detail-oriented Desktop Support & Asset Management Engineer to join our IT team at our Bangalore office. This role is asset-management heavy, combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets. The ideal candidate has solid hands-on experience in asset lifecycle management, ticketing systems, and desktop support with strong communication and reporting skills.

Asset Management (Primary Focus):

  • Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).
  • Track the full asset lifecycle – from procurement to deployment, maintenance, and disposal.
  • Conduct regular physical and digital asset audits and reconciliations.
  • Ensure all assets are properly tagged, labelled, and inventoried.
  • Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.
  • Update and manage records in the asset management tool (e.g., ServiceNow).
  • Ensure Just-In-Time inventory support for the region.

 

Desk Support:

  • Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and connectivity issues).
  • Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).
  • Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.
  • Troubleshoot and resolve common issues: internet access, password resets, email access, and printer malfunctions.
  • Escalate complex or unresolved issues to higher-tier support or specialised teams.
  • Perform system diagnostics, log analysis, and root cause identification.
  • Document all support incidents in the ticketing system and maintain resolution records.

Skills:

  • Asset Management Systems (ServiceNow preferred)
  • Microsoft Excel (Advanced Level)
  • Windows OS, macOS, MDM (SCCM, JAMF, Intune)
  • Basic scripting (PowerShell preferred)
  • Strong communication skills, both verbal and written.
  • Knowledge of LAN, WAN, VPN, and network troubleshooting
  • Ability to support VIPs and non-technical users patiently and clearly.
  • Documentation, collaboration, and follow-up skills.
  • Proactive and customer-focused mindset.

Education

  • Bachelor’s degree in information technology or related field (or equivalent experience).
  • 5–8 years of hands-on experience in desktop support and asset management.
  • ITIL Foundation certification (preferred).
  • Experience working with ServiceNow or similar ticketing/asset systems.

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