Job Description

Job Description

 

This role sits within the Order Management and Data Management team, which forms part of Customer Operations.

 

Responsibilities:

 

- Provide input to Manager regarding process changes and updates affecting internal procedures, products and services; as a result, may update internal processes to reflect such changes and support team to understand/implement new policies/procedures

 

- Work along with TCS, Billing Support, CSS  functions to craft effective and simple process flows and also identify blockers crafting an effective operating model.

 

- Be the owners for critical workflows and support – SAP Support, Adhoc bulk projects, etc.

 

- Engage with various collaborators to identify key process and support the challenges and work towards efficiencies.

 

- Support all major change/improvement initiatives by supporting UAT and BVT tests

-Acts as Domain Authority and mentor to the wider and when needed

- Feedback is shared with the manager on common customer concerns and ideas for resolution

 

- Partner along with the Learning and Development team for process trainings requirements

 

- Work with BAU operational teams to roll out process refreshers

 

- Identify and work on order to cash simplification and stream lining projects working along with Master Black Belts using BPI methodology

 

- Liaise with various teams on system and technical issues impacting Order Management workflow. Drive projects to reduce recurring system and knowledge issues with both Technical and Order Management team respectively.

 

Skills :

 

Authority in various Order Management systems and workflows - SAP, Trust, Siebel