Job Description

Role: ServiceNow LLM Trainer – Product Owner

Experience: 5 Years

 

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

 

 

 

Role Overview

 

 

 

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

 

and strong scripting and data-handling skills.

 

 

 

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

 

 

 

Key Responsibilities

 

 

 

  • Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

 

  • Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

 

  • Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

 

  • Write natural language instructions aligned with ServiceNow’s business logic and workflows.

 

  • Use SQL queries for validation and quality checks of task data.

 

  • Apply prompt engineering techniques to guide model reasoning.

 

  • Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

 

  • Create and maintain documentation of scenario patterns and best practices.

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