Job Description

PS(Bioprocessing) Field Service Engineer, India Job Title: Field Service Engineer

Job type: On field Work allocation: upto 80% on field work Work hours – 40 hours a week. Reporting to: Field Service supervisor, India Location: Hyderabad Educational

Qualification: BE Instrumentation/Electronics/Computer Science Professional Experience: Experience on handling Installation, qualification, and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry. Candidates with relevant experience on electrical and automation systems would get preference. Preferred industry experience – 4 years + .

Job responsibilities:

• Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent.

o Primary area of coverage – Hyderabad, Vizag. o Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal.

• Installation of Semi-automated and Fully automated process equipment’s like, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers, Single Use Bioreactor etc.

• Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables.

• On time delivery of services: To ensure service delivery timelines and commitments to our customer are met.

• Compliance: Ensure all the service support activities are performed aligning with client internal policies and processes and that there are no deviations in the same.

• Utilise Software tools: Effectively use tools like “Service Max”, “SFDC”, “Office 365”, “Outlook” for all service support tasks and reporting.

• Promote Field Service business: Promote client products and services, as may be applicable, for generation of additional business for client.

• Reporting: Ensure all reporting related to service support activities is documented, maintained, and reported as per requirement. Tools and resources available o Laptop with internet connectivity. o Access to tools like – Service Max, SFDC, Office 365, Outlook, Catalyst, Concur, PR portal