Job Description

Job Description:

• Min 3 – 4 Years of experience, not more than 7 years

• Knowledge of MS Office, work on emails, Excel

• Good communication skills

• Language – English(spoken and written), Moderate Kanada

• Other language like Hindi is good to have

Experience in working and resolving tickets is good to have

 

The main goals include:

Creating a Professional and Welcoming First Impression (Reception)

• Customer Service Excellence: Serving as the professional and friendly face and voice of the company, ensuring all visitors, clients, and internal staff receive a positive and professional welcome.

• Administrative Support: Handling incoming and outgoing mail, couriers, and coordinating visitor check-in and security procedures.

2. Ensuring a Safe, Functional, and Well Maintained Workplace (Facilities)

• Facility Upkeep: Coordinating and overseeing the day-to-day maintenance and upkeep of the office space, including lighting, heating, electrical, and general repairs, ensuring a clean and organized environment.

• Health & Safety Compliance: Assisting with the implementation and documentation of health, safety, and fire prevention protocols to ensure the workplace is safe and compliant with regulations.

3. Vendor and Contractor Management:

• Liaising with external service providers (e.g., cleaning crews, maintenance contractors, building management) to schedule work, manage contracts, and ensure quality service delivery.

• Supply and Inventory Management: Monitoring, ordering, and maintaining adequate stock levels of office supplies, kitchen consumables, and other essential equipment.

4. Supporting Internal Operations and Employee Experience

• Operational Support: Assisting with office moves, space planning, and managing the set up and preparation of meeting rooms for various internal and external events, often involving furniture movement and catering coordination.

• Administrative Coordination: Providing general administrative support to various departments, which can include assisting with onboarding new client, and raising purchase requests and maintaining MIS reports.

• Timely Problem Resolution: Resolve tickets by Acting as the central point of contact for facility-related issues, efficiently logging and coordinating the resolution of maintenance or repair requests to minimize disruption to staff.