Job Description

Role Summary

We are looking for a seasoned CEO (15–25 years) with deep domain experience in IT staffing, workforce solutions and managed services. The CEO will own full P&L responsibility and drive topline growth, margin expansion, delivery excellence (SLAs), and client success. This is an execution-first leadership role that requires both strategic vision and operational rigor.

Key Responsibilities

  • Strategy & Growth
  • Own P&L and deliver aggressive revenue growth targets (3-year scale plan).
  • Define and execute GTM for staffing and managed services: enterprise sales, account expansion, industry verticals and geographic expansion.
  • Design pricing & packaging (staff augmentation rates, managed services subscription models, outcome-based contracts).
  • Sales & Business Development
  • Build and scale a high-performing sales organization (hunters, enterprise AEs, pre-sales) with clear quotas.
  • Secure and expand enterprise MSAs and long-term managed services contracts.
  • Drive channel & partner alliances to accelerate scale and reduce client acquisition costs.
  • Delivery & Operations
  • Own end-to-end delivery for staffing placements and managed services engagements.
  • Implement SLA-driven managed services model (SLA creation, monitoring, escalation, runbooks).
  • Improve utilization, reduce time-to-fill, and increase fill-quality through process, training and automation.
  • Strengthen vendor governance, bench management, and third-party supplier performance.
  • Service Excellence & Risk Management
  • Establish formal service delivery governance (SLA adherence, incident management, root-cause remediation).
  • Oversee compliance, background verification (BGV/KYC) processes, and audit readiness.
  • Implement risk controls for client contracts, data security and regulatory compliance.
  • People & Organization
  • Build and lead a senior leadership team: Head of Sales, Head of Delivery/Operations, Head of Finance, Head of HR.
  • Create clear accountability, OKRs/KPIs, and incentive plans for sales and delivery teams.
  • Drive culture: performance-oriented, customer-first, and low bureaucracy.
  • Finance & Investor Relations
  • Manage forecasting, budgeting, cash flow & working capital.
  • Present performance and growth plans to investors and lenders; support fundraising or tranche releases.
  • Optimize margins via pricing discipline and operational efficiency.

Required Qualifications & Experience

  • 15–25 years of experience with a majority in IT staffing, workforce solutions, IT managed services, or IT services.
  • Proven track record scaling staffing and/or managed services businesses to significant revenue (ideally ?50 Cr+ or equivalent regional scale).
  • Strong enterprise sales experience (MSAs, long-cycle deals) and relationship with Fortune / large enterprise clients preferred.
  • Deep understanding of delivery models for managed services (L1/L2/L3 support, remote ops, service desks, devops/infra managed services).
  • Demonstrated P&L ownership and ability to hit growth + margin targets.
  • Experience building teams, systems (ATS, CRM, ticketing), and operations for scale.
  • Prior experience with international clients (US/EMEA/APAC) is a plus.
  • MBA or relevant advanced degree is a plus but not mandatory.

Essential Skills & Competencies

  • Strategic thinker with strong execution bias.
  • Excellent financial acumen and commercial negotiation skills.
  • Operational discipline: metrics-driven, process-minded.
  • Strong people leader, recruiter and coach.
  • Client-centric with excellent stakeholder management.
  • Resilient, decisive, and comfortable in a fast-growth environment.

Apply