Job Description
Position: Employee Relation
Location: Vadodara
Duration: Full time
- ROLES & RESPONSIBILITIES
- Filing employee complaints or concerns, as well as requesting for information, guidance and resolutions.
- Providing timely follow-up for resolving all the concerns or requests.
- Contributing to employee relations best practice education and policy development.
- Demonstrating success establishment and maintaining credibility at all levels of the organization – with employee, mentors and team.
- Handling email enquiries and voice messages.
- Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
- Collecting and analyzing employee feedback across all levels on a regular basis.
Key Responsibilities
Provide exceptional customer service to Rangam’s Consultants/Clients.
- Achieve a turnaround time of 24 to 48 Hrs. for standard cases
- Get positive feedbacks on social media from consultants
- Be hands-on when needed
- Act as the Subject Matter Expert (SME) for all Rangam products, services & processes
- Ensure there are no communication gaps within or outside the team
- Prepare timely reports for other departments and coordinate with them accordingly
- Be a liaison between Consultants, teams and departments
- Provide recommendations for process improvement
- Remarketing/Redeployment - Get in touch with the candidate who are concluding within a month and work with recruiting teams to try to find them another project
- Work closely with Timesheets/On-boarding/ Recruitment and respective Managers and VP of operations
