Job Description
Job Description
Responsibilities
*Portal development: Design, develop, and maintain custom Service Portals and Employee Centers on the ServiceNow platform, creating a seamless and user-friendly experience.
*Front-end development: Build and configure custom widgets, pages, and components using modern web technologies, including HTML, CSS, Bootstrap, and JavaScript frameworks like AngularJS.
*User experience: Translate business requirements and UI/UX designs into functional and engaging portal features that are responsive and accessible on various devices.
*Service Catalog development: Implement and enhance the Service Catalog by building request forms, dynamic catalog items, and workflows within the Service Portal.
*Scripting: Write, test, and debug both client-side and server-side scripts to enhance portal functionality and automate processes, including Business Rules, Script Includes, and UI Policies.
*Testing and QA: Conduct thorough testing of portal components and new features, including writing Automated Test Framework (ATF) tests to ensure quality and prevent regression.
*Collaboration: Work closely with business stakeholders, solution architects, and other developers to gather requirements, provide technical solutions, and adhere to Agile development methodologies.
*Documentation: Create and maintain technical documentation for all portal development and configuration.
*Required skills and qualifications
*Experience: 3 to 5 years of hands-on experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, or Agent Workspace.
*Technical skills:
*Proficiency in web development technologies, including HTML, CSS, JavaScript, and Bootstrap.
*Strong experience with the ServiceNow platform, including the Service Portal framework, widgets, and UI pages.
*Experience with JavaScript frameworks, such as AngularJS.
Experience with ServiceNow server-side and client-side scripting (Glide API, Business Rules, Client Scripts).
*Solid knowledge of REST/SOAP API integrations.
