Job Description

Hands-on experience in IBM Sterling Order Management System (OMS) with exposure to complex enterprise implementations.

Strong understanding of end-to-end order lifecycle — order capture, sourcing, fulfillment, shipment, and returns.

Proven ability in production support and incident management, ensuring high system uptime and stability.

Expertise in troubleshooting and root cause analysis (RCA) for OMS and integrated system issues.

Sound knowledge of integration flows between OMS and upstream/downstream systems (e.g., Commerce, ERP, WMS, Payment).

Proficiency in Java/J2EE, XML, XSLT, and REST/SOAP web services as used in Sterling OMS customizations.

Ability to work in First and Second shifts and collaborate with global teams for issue resolution.

Excellent communication and coordination skills for cross-functional collaboration.

 

Good to Have Skills

Exposure to Salesforce Commerce Cloud (SFCC) and AS400-based systems integrated with OMS.

Experience with IBM Sterling APIs, Agent framework, and Service definitions.

Familiarity with OMS performance tuning, queue management, and caching mechanisms.

Knowledge of message brokers (e.g., MQ, Kafka) and integration tools (e.g., Boomi, MuleSoft).

Understanding of cloud-based OMS deployments or microservices integration patterns.

Basic knowledge of monitoring tools (e.g., Splunk, Dynatrace, Sumo Logic) for proactive issue detection.

Experience working in Agile/Scrum environments and following ITIL-based support processes.