Job Description

Core services at a glance

  • Training operations: full lifecycle from assignment and enrolment to attendance, feedback, completion tracking, and exceptions.
  • Communications & stakeholder updates: targeted messaging and reporting to managers, divisional management/COOs, and HR partners.
  • Shared mailbox operations: triage, SLA tracking, and deflection to knowledge assets (Jive/SharePoint/AskOps).
  • Event & session logistics: registrations, room/virtual setup, attendance capture, and utilisation reporting for leadership connects.
  • Vendor coordination & invoice tracking: calendar management, reschedules, confirmations, and last-minute change handling.
  • Analytics & automation: bespoke reports and dashboards (Excel/Power BI) with opportunities for automation (e.g., Alteryx).

Key Skills & Competencies

Transformation Mindset

  • Structured problem solving and continuous improvement (Lean basics, root-cause analysis, hypothesis-driven thinking)
  • Data-informed decision making; comfort with metrics, dashboards, and experimentation
  • Change enablement: ability to influence adoption, collect feedback, and iterate quickly
  • Automation awareness and curiosity (Excel macros, Alteryx workflows, Power BI visuals)
  • Customer-centric thinking; constructively challenge the status quo and propose better ways of working

Core Behaviors

  • Can manage tasks with minimal supervision; proactively organizes work, identifies risks, and escalates in time
  • Strong team player; collaborates across time zones and functions with transparency and respect
  • Eager to learn new processes and tools; demonstrates growth mindset and adaptability
  • Excellent written and verbal communication; clear, concise, and audience-aware
  • Attention to detail, time management, and prioritization in fast-paced settings

Technical Proficiency

  • Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Advanced Excel preferred (functions, PivotTables; exposure to automation/macros a plus)
  • Experience with Power BI/Tableau for dashboards (nice to have)
  • Exposure to Alteryx or similar data preparation tools (nice to have)
  • Familiarity with Jive/SharePoint; basic HTML an advantage

 

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