Job Description

About the Role

We’re seeking an Infrastructure Project Manager to lead a cross-functional upgrade of the existing Forescout hardware and the operating system from Version 8 to Version 9 across data center(s) and office environments. The role spans planning, vendor and engineer coordination, requesting datacenter installation and network connectivity, risk/control management, cutover/migration, and post-upgrade stabilization with minimal business disruption.

 

Key Responsibilities:

Project Leadership & Governance:

  • Own end-to-end delivery of the hardware refresh and OS upgrade, aligning with technology roadmaps and change governance.
  • Establish and run project governance (Steering Committee, RAID logs, change control, and stakeholder reporting).

Planning & Design:

  • Lead discovery and inventory: hardware estate, OS v8 builds, application/DB dependencies, integrations, and network/security controls.
  • Coordinate solution design: target architecture, OS v9 baseline builds, golden images, hardening standards, backup/DR alignment, and rollback strategies.
  • Plan site delivery and coordinate with I&C Datacenter and Networks teams’ installation, IP addressing, DNS, port allocations and connectivity requirements.

Execution & Delivery:

  • Orchestrate build, testing, and deployment of OS v9.
  • Manage pilot, phased rollout, and production cutovers (including maintenance windows and change tickets).
  • Oversee data migration, backup/restores, and DR readiness testing; validate monitoring/observability coverage.

Risk, Compliance & Security:

  • Run proactive risk management: performance, compatibility, capacity, and outage risks; maintain rollback plans.

Stakeholder & Vendor Management:

  • Engage with Forescout, I&C networks and datacenter teams, Application Owners, Cyber Security support teams.
  • Negotiate with hardware vendors on lead times, delivery, support matrices, and escalation paths.
  • Provide clear comms: release notes, blackout windows, user impact, training/knowledge transfer.

Post-Implementation & Handover:

  • Drive hypercare, defect triage, and stabilisation; track service levels and incident trends.
  • Complete documentation updates (CMDB, runbooks, topology diagrams, asset registers).
  • Formalize handover to BAU with agreed support models and acceptance criteria.

Required Experience & Skills:

  • 5–8+ years delivering infrastructure projects (hardware refresh, OS/platform upgrades) in enterprise environments.
  • Proven success managing multi-site or hybrid (on-prem & cloud) deployments with zero/minimal downtime
  • Familiar with ITIL change/release, service transition, and configuration management (CMDB).
  • Hands-on experience with testing strategies (functional, performance, failover/DR, rollback) and cutover planning.
  • Excellent stakeholder management, executive reporting, vendor/SLA management, and financial tracking.

Qualifications:

  • PM certifications: PRINCE2, PMP, or equivalent (preferred).
  • ITIL Foundation/Intermediate (preferred).

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