Job Description

Responsibilites:

• Configure and maintain Salesforce Agentforce agents, actions, workflows, and guardrails

• Support AI-driven agent use cases for sales, service, and revenue operations
• Monitor Agentforce performance, accuracy, and adoption
• Ensure compliance with AI governance, security, and data access policies
• Troubleshoot Agentforce automation and agent execution issues
• Administer Salesforce Revenue Management / Revenue Cloud solutions (RLM, CPQ, Billing, Contracts)
• Configure products, pricing, discounting, entitlements, and revenue schedules
• Manage quote-to-cash workflows including quoting, ordering, invoicing, and renewals
• Support revenue recognition processes and integrations with ERP/finance systems
• Maintain contract lifecycle management and subscription models
• Participate in release planning, testing, and deployments related to Agentforce and revenue features
• Support UAT and production validation for revenue and AI enhancements
• Maintain documentation, SOPs, and audit artifacts
• Stay current with Salesforce seasonal releases and roadmap updates for Agentforce and Revenue Cloud

 

Qualifications:

• Hands-on experience administering Salesforce Revenue Cloud, Revenue Management, or CPQ/Billing solutions
• Experience configuring Salesforce automation (Flow, approvals, validation rules)
• Strong understanding of quote-to-cash and revenue lifecycle processes
• Familiarity with AI-powered Salesforce features, including Agentforce or Einstein capabilities

Strong analytical, troubleshooting, and communication skills