Job Description

Role: Operations Analyst

Location: Bangalore

Notes:

· Specific/ mandatory skills: Basic analytical skills, Quick learner , Reconciliation experience.

· Experience range: Between 1-3 yrs

· Open to considering fresher candidates (Yes/No):No

· Open to considering relocation/ non-local candidates (Yes/No): No

· Contract duration: 8 months

· Shift timings: UK timings 11:15 – 8:45 PM IST

· Number of days work from office: 3 days

· Preference of hiring only diversity candidates (Yes/No): No

The Operations Officer is responsible for the supervision of a GBS transaction processing team and plays an

important role in facilitating communication between functional teams to share knowledge and good practice, and

to foster a focus on process and performance efficiency. In some circumstances, the Operations Officer may also

be responsible for building and managing relationships with the front office and other internal and external parties

at an appropriate level, in particular around the more time critical, complex or regulated tasks.

Responsible for ensuring timely, complete and accurate processing of transactions

(including performing all relevant controls) within own area of responsibility

 

· Applies GBS and Business strategies and objectives across product and business lines within

all internal and external policies/guidelines and requirements of the regulators and to

agreed SLAs, KRIs and/or KPIs

 

· Where appropriate, builds and maintains relationships with front office clients to provide a

point of contact within the GBS functional team for time critical, complex or regulated tasks

in particular

 

· Informs product / function development to ensure a superior offering in the face of

changing client needs and market trends

 

· Ensures the escalation of operational, regulatory and other risks to line manager and

functional leads as appropriate; contributes to the development and implementation of

mitigation or control solutions

 

· Undertakes periodic reviews of the efficiency and effectiveness of operational processes

Responsible for ensuring timely, complete and accurate processing of transactions

(including performing all relevant controls) within own area of responsibility

 

· Applies GBS and Business strategies and objectives across product and business lines within

all internal and external policies/guidelines and requirements of the regulators and to

agreed SLAs, KRIs and/or KPIs

 

· Where appropriate, builds and maintains relationships with front office clients to provide a

point of contact within the GBS functional team for time critical, complex or regulated tasks

in particular

 

· Informs product / function development to ensure a superior offering in the face of

changing client needs and market trends

 

· Ensures the escalation of operational, regulatory and other risks to line manager and

functional leads as appropriate; contributes to the development and implementation of

mitigation or control solutions

 

· Undertakes periodic reviews of the efficiency and effectiveness of operational processes

People Management · Actively supports the COO strategy, plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people development is the number one priority · Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution. · Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment · Highlights performance issues within the team, where appropriate, to drive for high performance.

Experience / Exposure

· Relevant experience in one or more specific technical areas, reconciliations experience will

be an added advantage.

 

· Product and system knowledge in the product line

 

· Basic analytical skills, flexible regarding production problem solving

 

· Excellent communication skills, fluent in English and local language (written/verbal) as

appropriate

Ability to work in virtual teams and in a matrix organizations · Excellent team worker, able to work in virtual global teams and a matrix organization · Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering · Open minded, able to share information, transfer knowledge and expertise to team members · Experience in reconciliations and settlements process. · Having knowledge on Trade life cycle will be an added advantage.

Education / Certification

 

Bachelor Degree from an accredited college or university (or equivalent)