Job Description

Job Title – Operations Analyst

Location – Bangalore, India

Notes:

· Specific/ mandatory skills: Good communication in English, German would be beneficial but not mandatory

· Experience range: 0-1 year

· Open to considering fresher candidates (Yes/No): Yes

· Open to considering relocation/ non-local candidates (Yes/No): No

· Contract duration: 6 months

· Shift timings: 11:30 AM – 8:30 PM (EMEA shift)

· Number of days work from office: Hybrid, 3 days WFO & 2 WFH

· Preference of hiring only diversity candidates (Yes/No): No

 

 

The Team

 

· The Operations Analyst in Client Reporting is responsible for the timely, complete, and accurate creation and dispatch of client reports.

· They build trust with clients, maintain standards, are accessible during critical moments, and dig deep into client needs.

· In return, we offer you the platform you need to make an impact, working alongside some of the industry’s top leaders. This is your chance to achieve your goals and build an exceptional career. This is your chance to invest in your future.

 

Role Description

 

· Executing assigned Client reporting production activities

· Ensure 4 eye principles are being followed in all reports.

· Highlight any gaps in process manuals and assist manager in reviewing the KOP’s.

· Escalate issues in time, to the appropriate level, to avoid any adverse impact on the business

· Maintain clear and prompt communication within Team, front office and performance measurement, IT etc.

· Ensure teamwork culture is practiced.

· To get involved in process improvement projects driven by the management.

 

 

 

Your key responsibilities

· To ensure processes are performed as defined Key Operating Processes. (KOP)

· The Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.

· Candidate/Applicant needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs.

· Candidate/ Applicant should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified.

· Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference.

· To escalate unusual activity (new client activity, slow systems, delayed approvals, deviations from KOP).

· Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager.

· To communicate with the stakeholders to share any process specific updates or to escalate any issues.

 

Your skills and experience

 

· Basic understanding of Client Reporting

· Knowledge of German language is beneficia but not mandatory.

· Good communication (verbal & written) and interpersonal skills

· Willingness to take on responsibility and learn new tasks

· Excellent knowledge of MS applications (Excel, PowerPoint, Teams, word etc.) Excel (including macros) and PowerPoint

· Ability to work quickly and accurately, even under tight deadlines

· Excellent teamwork and social skills