Job Description
Job Descriptions:
Key Points:
• Need two senior resource who can support BAU operations for Rubrik with 24/5 shift coverage and on-call over the weekend on rotational basis (approx. once in every 6-7 weeks).
• The current team is based out of Bangalore, India and Colombo, Sri Lanka. Would prefer the resources to be around these locations if possible.
ROLE PROFILE:
Self-starting, passionate and intellectually curious senior backup & data protection specialist to join Backup Operations team. Responsible for administering the client storage and backup infrastructure, ensuring enterprise backup, and archive services for client are resilient and performant. The candidate will work in the Backup support teams for client, where our mission is to deliver a high level of service to all group companies ensuring that data I/O has the lowest possible latency and is recoverable on-demand.
ROLE SUMMARY:
Specialist senior backup and data protection SME responsible for the global backup and data protection estate for our client.
IT Skills
• Backup tools – Rubrik
High Level Role:
• In-depth knowledge & hands on experience in Rubrik is a must have, good to have someone with 5-7 years of experience in Rubrik
• Work closely with a multiple array of technical, business and 3rd party teams to deliver results.
• Knowledge transfer and operational training for solutions with operational support teams
• Respond to and resolve escalations for operational support.
• Log and own all assigned incidents, problems and requests relating to backup, archive and manage them through to restoration or resolution in accordance with the service level agreements to meet business needs. Provide regular updates on progress of incidents and requests to ensure satisfaction with the service before closing the incident or service request.
• Prioritize and clearly account for work. Ensure that time recording for BAU and project activities are accurately recorded.
• Be self-motivated in keeping technical knowledge up to date.
• Provide out of hours support on a rota basis.
• Understand the technology direction for the storage service and apply this to technical allocations and deployments.
• Work closely with the service and change management teams to ensure that all changes, operational and project follow the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus.
• Capacity management including an awareness of data retention policies within client.
• Configuration of SLA domain in Rubrik
• Working along with a team and guiding them to resolving issues
• Engineer will be part of a 24/5 IT operations team and will be directly responsible for Backup related processes & weekend on-call based on the rota
• Analysing daily backup failures, identifying root cause, and resolving issues systematically to bring Backup success rate close to 100%
• Proactive measures to ensure adequate storage capacity is available
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Understanding of engaging Rubrik support and escalation on Rubrik issues
• Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams
• Good knowledge on ITIL Process on Incident, Change, Problem and Request management
• Excellent oral and written communication skills, together with good interpersonal skills
• Strong presentation skills: ability to deliver presentations and effectively communicate at all levels within an organization.
• Ability to work with a wide range of stakeholders including team members, business users, 3rd parties, project managers, senior leadership and answer in-depth questions, accept constructive feedback, and modify work product accordingly.
• Experience in producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work.
• Work independently under minimum supervision from your manager
